[windrag dot com]
keeping your Mac working for YOUserving the San Francisco Bay Area
"It's supposed to 'just work!'"
A Mac is a powerful tool that can help you do an incredible variety of tasks. Rewarding when everything is working smoothly, but frustrating when something goes wrong. It's good to have a friend to call when you run into difficulty.
I provide patient, clear and reasonably-priced technical support for your Mac at your home or small business. Check out my rates.
Rates
- Free initial phone or email consultation
- Home/on-site support: $50/hour ($75 minimum)
- Phone/chat support: $40/hour
- Rates negotiable for large/ongoing projects
- Ask about starting a monthly service plan to suit your needs
Contact Me
Ryk A. Groetchen
Phone: 510.410.5446
Email: support at windrag dot com
iChat: windrag at mac dot com
Please have the following information ready before you contact me. This will make it much easier to diagnose your issue and give you an accurate estimate.
- Model of computer you are using (for example: iMac, iBook, Power Mac, MacBook Pro.)
- Operating system and version your machine is running currently
- Processor and speed (for example, 700MHz PowerPC G3; 1.3GHz PowerPC G4; 2GHz Intel Core Duo)
- The make and model of any peripherals you are using (such as a printer, scanner, tablet or external drive) that pertain to your issue (for example: HP PSC 1610 All-in-one; Wacom Graphire 4x5 tablet; LaCie 120GB d2 FireWire drive)
- Any software that you are using that is pertinent to your current set of issues, with version numbers, if possible
in the top left corner of the screen and choosing About This Mac. You can also try to pinpoint the problem before you contact me, and that will save some time. Apple has an excellent article here about identifying the source of your computer problem
